Shipping Policy

Last updated: July 2026

At Side By Tail, we want your order to reach you safely and as smoothly as possible. Orders may be fulfilled from different locations and may arrive in separate packages. Side By Tail remains your point of contact for all questions relating to your order, shipping, tracking, and delivery.

Please review this Shipping Policy before placing your order.

1. Where We Ship

Side By Tail currently ships to the 48 contiguous United States and Washington, D.C.

We do not currently ship to:

Alaska;
Hawaii;
U.S. territories; or
APO, FPO, and DPO addresses.

Shipping availability may vary depending on the product, destination, fulfillment location, and carrier.

If we are unable to fulfill an order to the shipping address provided, we will contact you and provide an appropriate resolution, including a refund where applicable.

2. Order Processing and Estimated Delivery

Estimated delivery times vary by product. Most orders are expected to arrive within approximately 5–14 business days, although many products may arrive sooner depending on availability, fulfillment location, destination, and carrier operations.

A different delivery estimate may apply to certain products and, where available, will be displayed on the relevant product page or at checkout.

Business days do not include weekends or U.S. federal holidays.

Processing and delivery times may vary depending on:

the product ordered;
product availability;
fulfillment location;
destination;
shipping method;
carrier operations; and
periods of unusually high order volume.

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

We make reasonable efforts to provide accurate delivery information based on the information available from our fulfillment locations and carriers.

If we become aware that an order cannot be shipped or delivered within the timeframe communicated at the time of purchase, we will contact you with updated information and, where required, provide the option to accept the delay or cancel the affected unshipped item for a prompt refund.

3. Multiple Packages

Because products may be fulfilled from different locations, an order containing more than one item may:

be shipped from different locations;
arrive in separate packages;
arrive on different dates; and
have more than one tracking number.

You will not be charged additional shipping fees after purchase solely because Side By Tail or its fulfillment partners divide your order into multiple shipments.

4. Shipping Costs

Standard shipping is currently:

$5 for orders under $50;
Free for orders of $50 or more.

A different shipping rate may apply if it is clearly displayed at checkout for the products, destination, or shipping method selected.

Any applicable shipping charge will be displayed before you complete your purchase. The shipping amount displayed and accepted at checkout is the final shipping charge for that order.

Free-shipping promotions, promotional rates, and minimum purchase thresholds are subject to the conditions displayed on the website at the time of purchase.

5. Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Tracking information may take some time to become active or update after the carrier receives the shipment.

If your order is shipped in multiple packages, you may receive more than one tracking number.

For assistance with tracking, contact us at support@sidebytail.com and include your order number.

6. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

carrier disruptions;
severe weather;
natural events;
transportation disruptions;
high-volume periods;
public holidays; or
other unforeseen circumstances.

If your shipment appears significantly delayed, contact us at support@sidebytail.com so that we can review the available tracking and fulfillment information.

If an order cannot be shipped within a timeframe previously communicated to you, we will address the delay and any applicable cancellation or refund rights in accordance with applicable law.

7. Lost Packages

If your package has not arrived after the estimated delivery period, contact us at support@sidebytail.com and include your order number.

We will review the tracking information and, where appropriate, open an investigation with the relevant fulfillment partner or carrier.

If a package is confirmed as lost in transit, Side By Tail will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please allow reasonable time for the carrier or fulfillment investigation to be completed.

8. Packages Marked as Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, please first check:

the delivery location and surrounding property;
household members;
neighbors;
building reception or front desk;
mailrooms or parcel lockers; and
any safe location where the carrier may have left the package.

If the package remains missing, contact us at support@sidebytail.com as soon as possible, preferably within seven days of the recorded delivery date, so that the matter can be investigated while delivery information is still readily available.

We may review tracking details, proof of delivery, carrier information, and the circumstances of the delivery.

A refund or replacement is not issued automatically solely because a package is reported missing after being marked as delivered. Each case will be reviewed individually.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately at support@sidebytail.com.

We will make reasonable efforts to correct the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

If an order is undeliverable, returned, lost, or requires redelivery because the customer provided an incorrect or incomplete address, any additional shipping, redelivery, or replacement costs may be the customer’s responsibility where permitted by law.

This does not apply when the delivery issue results from an error attributable to Side By Tail or its fulfillment process.

10. Damaged Packages, Defective Products, or Incorrect Items

Please inspect your order promptly after delivery.

If your package or product arrives damaged or defective, or if you receive an incorrect item, contact us at support@sidebytail.com within 48 hours of delivery whenever reasonably possible.

Please include:

your order number;
a description of the issue;
clear photographs of the product;
photographs of the packaging; and
a photograph of the shipping label, where applicable.

Please keep the product and all original packaging until we have reviewed your claim.

Prompt notification helps us investigate the issue with the relevant fulfillment partner or carrier. A failure to contact us within 48 hours does not automatically limit any rights available under our Return & Refund Policy or applicable law.

Please refer to our Return & Refund Policy for further information concerning damaged, defective, incorrect, or missing items.

11. Order Changes and Cancellations

Orders may enter processing shortly after they are placed.

If you need to change or cancel an order, contact us at support@sidebytail.com as soon as possible.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once processing or fulfillment has begun.

If an order has already shipped, the applicable return procedure may need to be followed.

This does not affect any rights relating to delayed or unshipped orders under applicable law.

12. Returns — Important Shipping Information

Do not return a product to the address shown on the original shipping package or label unless Side By Tail specifically instructs you to do so.

Because products may be fulfilled from different locations, the correct return address and return procedure may vary by product.

Certain returns may require a Return Merchandise Authorization, also known as an RMA, before they can be accepted.

Before returning any product, contact:

Side By Tail Customer Support
Email: support@sidebytail.com

We will provide the appropriate return instructions and, where required, the applicable return authorization and return address.

Unauthorized returns, returns sent without a required RMA, or products sent to an incorrect address may be refused or may not qualify for a refund, subject to applicable law.

Please review our Return & Refund Policy before returning an item.